What Can a Claims Management Company Do?

Claims management companies (CMCs) play a pivotal role in helping individuals and businesses navigate the often intricate world of property insurance claims. From damage due to natural disasters to issues with tenants or structural failures, these companies offer specialised services designed to streamline the claims process and maximise compensation. This article explores the various functions of CMCs, the types of property claims they handle, and how they can add value to your claims experience.

What is a Claims Management Company?

A Claims Management Company is an organisation that provides professional assistance in filing and managing insurance claims. These companies are staffed with experts who understand the legal and procedural aspects of various types of claims, making the process more efficient and less stressful for the claimant.

Types of Property Claims Managed by CMCs

CMCs handle a broad range of property claims, including:

  1. Home Insurance Claims:
  • Damage from natural disasters such as floods, fires, and storms
  • Theft or vandalism
  • Structural damage

Commercial Property Claims:

  • Business interruption due to property damage
  • Damage to commercial buildings and contents
  • Liability claims arising from property issues

Landlord Insurance Claims:

  • Damage caused by tenants
  • Loss of rent due to property damage
  • Legal expenses for eviction processes

Core Functions of a Claims Management Company

CMCs offer a range of services that cover the entire lifecycle of a claim. Here are the core functions they perform:

Initial Consultation and Assessment

  • Free Consultation: Most CMCs offer a free initial consultation to assess the validity of a claim.
  • Case Evaluation: They evaluate the details of the incident, gather relevant information, and determine the potential for a successful claim.

Documentation and Submission

  • Gathering Evidence: Collecting necessary documentation, such as damage reports, photos, and insurance policies.
  • Claim Preparation: Preparing and organising all documents required for the claim submission.
  • Filing the Claim: Submitting the claim to the relevant insurance company or responsible party.

Negotiation and Settlement

  • Liaison with Insurers: Acting as an intermediary between the claimant and the insurance company.
  • Negotiation: Using their expertise to negotiate the best possible settlement on behalf of the claimant.
  • Dispute Resolution: Handling any disputes or challenges that arise during the claims process.

Legal Representation

  • Access to Legal Experts: Providing access to legal advice and representation if needed, especially in complex or contentious claims.
  • Court Representation: Representing the claimant in court if the case proceeds to litigation.

Claims Management and Follow-Up

  • Regular Updates: Keeping the claimant informed about the progress of their claim.
  • Follow-Up: Ensuring that all aspects of the claim are addressed and resolved in a timely manner.
  • Post-Settlement Support: Offering support and advice after the settlement, such as financial advice or property repairs.

Major Loss and Complex Claims: The Role of ClaimRite

Handling major loss and complex property claims requires a higher level of expertise and experience. This is where companies like ClaimRite come into play. 

Specialized Knowledge and Expertise

  • Complex Claims Management: ClaimRite has extensive experience in managing large-scale property damage claims, including those resulting from catastrophic events like major floods and extensive fire damage.
  • Technical Proficiency: The team at ClaimRite includes experts with deep technical knowledge, capable of assessing and documenting complex damages accurately.

Comprehensive Support Services

  • Detailed Assessments: ClaimRite conducts thorough assessments to ensure all damages are accounted for, which is crucial in major loss scenarios.
  • Coordination with Experts: They work closely with structural engineers, contractors, and other specialists to compile comprehensive reports that support the claim.

Effective Negotiation and Advocacy

  • Strategic Negotiation: With their extensive experience, ClaimRite negotiates effectively with insurers to ensure fair settlements that reflect the true extent of the loss.
  • Dispute Resolution: They are adept at handling disputes that often arise in complex claims, using their expertise to advocate for their clients’ best interests.

Legal and Administrative Assistance

  • Legal Expertise: ClaimRite provides access to legal professionals who can assist with litigation if necessary, ensuring that the claimant’s rights are fully protected.
  • Administrative Management: They handle all the administrative details, allowing clients to focus on recovery and rebuilding.

Benefits of Using a Claims Management Company

  1. Expertise: CMCs have specialised knowledge and experience in managing property claims, which can significantly enhance the chances of a successful outcome.
  2. Time-Saving: Handling a claim independently can be time-consuming. CMCs take over the administrative burden, allowing claimants to focus on other important matters.
  3. Stress Reduction: The claims process can be stressful. CMCs manage communications, negotiations, and any disputes, reducing the stress on the claimant.
  4. Higher Compensation: Due to their expertise in negotiation, CMCs often secure higher compensation amounts than claimants might achieve on their own.

Potential Drawbacks of Using a CMC

  1. Cost: CMCs typically charge a fee, which is often a percentage of the compensation awarded. This can reduce the net payout to the claimant.
  2. Quality Variation: Not all CMCs offer the same level of service. Some may not be as effective or ethical as others.
  3. Dependency: Relying on a CMC means the claimant may not fully understand the claims process, which could be a disadvantage if future claims arise.

How to Choose the Right Claims Management Company

Selecting the right CMC is crucial for a successful claims experience. Consider the following tips:

  1. Check Credentials: Ensure the CMC is authorised by the Financial Conduct Authority (FCA) or other relevant regulatory bodies.
  2. Read Reviews: Look for customer reviews and testimonials to gauge the company’s reputation and track record.
  3. Understand Fees: Clearly understand the fee structure and ensure there are no hidden costs.
  4. Ask About Success Rates: Inquire about the company’s success rates with claims similar to yours.
  5. Seek Recommendations: Ask for recommendations from friends, family, or professional advisors who have had experience with CMCs.


Claims management companies can offer significant benefits, particularly for complex or high-value property claims. Their expertise, convenience, and ability to negotiate effectively can make a substantial difference in the outcome of a claim. However, it’s essential to weigh these benefits against the costs and to choose a reputable company to ensure the best possible service. By understanding what CMCs can do and selecting the right one, you can navigate the claims process with greater confidence and achieve a more favourable result.

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